.idesami-ticket-form,
.idesami-professional-panel,
.idesami-ticket-inbox,
.idesami-ticket-indicators,
.idesami-time-indicators,
.idesami-patient-requests {
  --idesami-primary: #0093a3;
  --idesami-primary-dark: #007785;
  --idesami-accent: #ff9801;
  --idesami-action: #ff627e;
  --idesami-action-dark: #e24c68;
  --idesami-ink: #303030;
  --idesami-muted: #6b6b6b;
  --idesami-line: #dfe7e9;
  --idesami-soft: #f4fbfc;
  --idesami-soft-strong: #e3f5f7;
  --idesami-warning-soft: #fff3d9;
  --idesami-action-soft: #fff0f4;
  --idesami-success: #0093a3;
  --idesami-error: #ff627e;
  color: var(--idesami-ink);
}

.idesami-ticket-form {
  display: grid;
  gap: 18px;
  max-width: 760px;
}

.idesami-ticket-form label,
.idesami-professional-reply label {
  display: grid;
  gap: 7px;
  color: var(--idesami-ink);
  font-size: 0.98rem;
  font-weight: 700;
}

.idesami-ticket-form input,
.idesami-ticket-form select,
.idesami-ticket-form textarea,
.idesami-professional-reply select,
.idesami-professional-reply textarea {
  width: 100%;
  box-sizing: border-box;
  border: 1px solid var(--idesami-line);
  border-radius: 7px;
  padding: 12px 14px;
  background: #fff;
  color: var(--idesami-ink);
  font: inherit;
  line-height: 1.35;
  transition: border-color 0.15s ease, box-shadow 0.15s ease, background 0.15s ease;
}

.idesami-ticket-form input:focus,
.idesami-ticket-form select:focus,
.idesami-ticket-form textarea:focus,
.idesami-professional-reply select:focus,
.idesami-professional-reply textarea:focus {
  border-color: var(--idesami-primary);
  box-shadow: 0 0 0 3px rgba(0, 147, 163, 0.16);
  outline: none;
}

.idesami-ticket-form input[readonly],
.idesami-ticket-form input:disabled {
  background: var(--idesami-soft);
}

.idesami-ticket-form button,
.idesami-professional-reply button {
  justify-self: start;
  border: 0;
  border-radius: 7px;
  padding: 12px 18px;
  background: var(--idesami-action);
  color: #fff;
  font-weight: 800;
  line-height: 1.2;
  cursor: pointer;
  transition: background 0.15s ease, transform 0.15s ease, opacity 0.15s ease;
}

.idesami-ticket-form button:hover,
.idesami-professional-reply button:hover {
  background: var(--idesami-action-dark);
}

.idesami-ticket-form button:disabled,
.idesami-professional-reply button:disabled {
  cursor: wait;
  opacity: 0.62;
}

.idesami-ticket-form .idesami-ticket-secondary {
  justify-self: start;
  background: var(--idesami-soft-strong);
  color: var(--idesami-ink);
}

.idesami-ticket-form .idesami-ticket-secondary:hover {
  background: #d2eef2;
}

.idesami-ticket-help {
  color: var(--idesami-muted);
  font-size: 0.92em;
  font-weight: 500;
}

.idesami-ticket-message {
  min-height: 28px;
  color: var(--idesami-muted);
  font-weight: 700;
}

.idesami-ticket-message[data-type="success"] {
  color: var(--idesami-success);
}

.idesami-ticket-message[data-type="error"] {
  color: var(--idesami-error);
}

.idesami-inline-message {
  width: fit-content;
  border-radius: 999px;
  padding: 8px 12px;
  background: var(--idesami-soft);
  color: var(--idesami-muted);
  font-size: 0.92rem;
  font-weight: 850;
}

.idesami-inline-message[data-type="success"] {
  background: var(--idesami-soft-strong);
  color: var(--idesami-primary-dark);
}

.idesami-inline-message[data-type="error"] {
  background: var(--idesami-action-soft);
  color: var(--idesami-action-dark);
}

.idesami-ticket-result dl,
.idesami-ticket-item dl {
  display: grid;
  grid-template-columns: max-content 1fr;
  gap: 8px 16px;
}

.idesami-ticket-result dt,
.idesami-ticket-item dt {
  color: var(--idesami-ink);
  font-weight: 800;
}

.idesami-ticket-result dd,
.idesami-ticket-item dd {
  margin: 0;
  color: var(--idesami-muted);
}

.idesami-ticket-indicators {
  display: grid;
  grid-template-columns: repeat(auto-fit, minmax(138px, 1fr));
  gap: 14px;
  margin: 0 0 22px;
}

.idesami-indicator {
  border: 1px solid var(--idesami-line);
  border-top: 4px solid var(--idesami-primary);
  border-radius: 8px;
  padding: 16px;
  background: #fff;
  box-shadow: 0 8px 22px rgba(15, 23, 42, 0.05);
}

.idesami-indicator strong {
  display: block;
  color: var(--idesami-primary);
  font-size: 2rem;
  font-weight: 850;
  line-height: 1;
}

.idesami-indicator span {
  display: block;
  margin-top: 7px;
  color: var(--idesami-muted);
  font-size: 0.92rem;
  font-weight: 700;
}

.idesami-ticket-list {
  display: grid;
  gap: 16px;
}

.idesami-ticket-item {
  border: 1px solid var(--idesami-line);
  border-radius: 8px;
  padding: 18px;
  background: #fff;
  box-shadow: 0 8px 22px rgba(15, 23, 42, 0.05);
}

.idesami-ticket-item header {
  display: flex;
  align-items: flex-start;
  justify-content: space-between;
  gap: 14px;
  margin-bottom: 14px;
}

.idesami-ticket-item header strong {
  color: var(--idesami-primary);
  font-size: 1.05rem;
}

.idesami-ticket-item header span {
  color: var(--idesami-muted);
  font-weight: 700;
}

.idesami-ticket-description {
  margin-top: 14px;
  color: var(--idesami-ink);
}

.idesami-ticket-attachments {
  display: flex;
  flex-wrap: wrap;
  gap: 8px;
  margin: 12px 0 0;
  padding: 0;
  list-style: none;
}

.idesami-ticket-attachments a {
  display: inline-flex;
  align-items: center;
  min-height: 30px;
  border-radius: 999px;
  padding: 4px 10px;
  background: var(--idesami-soft-strong);
  color: var(--idesami-primary-dark);
  font-weight: 700;
  text-decoration: none;
}

.idesami-professional-reply {
  display: grid;
  gap: 13px;
  margin-top: 16px;
}

.idesami-ticket-inbox,
.idesami-time-indicators {
  overflow-x: auto;
  border: 0;
  border-radius: 0;
  background: transparent;
  box-shadow: none;
}

.idesami-ticket-inbox table,
.idesami-time-indicators table {
  width: 100%;
  min-width: 980px;
  border-collapse: separate;
  border-spacing: 0;
  background: #fff;
}

.idesami-time-indicators table {
  min-width: 720px;
}

.idesami-ticket-inbox th,
.idesami-ticket-inbox td,
.idesami-time-indicators th,
.idesami-time-indicators td {
  border-bottom: 1px solid var(--idesami-line);
  padding: 13px 12px;
  text-align: left;
  vertical-align: top;
}

.idesami-ticket-inbox th,
.idesami-time-indicators th {
  position: sticky;
  top: 0;
  z-index: 1;
  background: var(--idesami-soft);
  color: var(--idesami-ink);
  font-size: 0.86rem;
  font-weight: 850;
  text-transform: uppercase;
}

.idesami-ticket-inbox tbody tr:hover,
.idesami-time-indicators tbody tr:hover {
  background: #fbfdff;
}

.idesami-ticket-inbox td small {
  color: var(--idesami-muted);
  font-weight: 700;
}

.idesami-ticket-inbox summary {
  display: inline-flex;
  align-items: center;
  border-radius: 999px;
  padding: 6px 11px;
  background: var(--idesami-warning-soft);
  color: var(--idesami-ink);
  cursor: pointer;
  font-weight: 800;
}

.idesami-inbox-detail {
  min-width: 340px;
  margin-top: 12px;
  border-left: 3px solid var(--idesami-accent);
  padding-left: 12px;
}

.idesami-inbox-list {
  display: grid;
  gap: 16px;
}

.idesami-inbox-card {
  display: grid;
  grid-template-columns: minmax(240px, 1.4fr) minmax(360px, 2fr) minmax(180px, 0.9fr) auto;
  gap: 18px;
  align-items: stretch;
  border: 1px solid var(--idesami-line);
  border-radius: 10px;
  padding: 18px;
  background: #fff;
  box-shadow: 0 14px 34px rgba(48, 48, 48, 0.08);
}

.idesami-inbox-card-main {
  display: grid;
  align-content: start;
  gap: 7px;
}

.idesami-inbox-kicker {
  color: var(--idesami-primary);
  font-size: 0.82rem;
  font-weight: 850;
  text-transform: uppercase;
}

.idesami-inbox-card h3 {
  margin: 0;
  color: var(--idesami-ink);
  font-size: 1.05rem;
  line-height: 1.25;
}

.idesami-inbox-card p {
  margin: 0;
  color: var(--idesami-ink);
  font-weight: 750;
}

.idesami-inbox-card p span {
  display: block;
  margin-top: 2px;
  color: var(--idesami-muted);
  font-size: 0.9rem;
}

.idesami-inbox-chips {
  display: flex;
  flex-wrap: wrap;
  gap: 7px;
  margin-top: 4px;
}

.idesami-inbox-chips span,
.idesami-inbox-assignee span,
.idesami-inbox-metrics span,
.idesami-time-card-head span {
  color: var(--idesami-muted);
  font-size: 0.76rem;
  font-weight: 850;
  text-transform: uppercase;
}

.idesami-inbox-chips span {
  border-radius: 999px;
  padding: 5px 9px;
  background: var(--idesami-soft);
  color: var(--idesami-primary-dark);
}

.idesami-inbox-chips span:first-child {
  background: var(--idesami-action-soft);
  color: var(--idesami-action-dark);
}

.idesami-inbox-metrics {
  display: grid;
  grid-template-columns: repeat(4, minmax(82px, 1fr));
  gap: 10px;
}

.idesami-inbox-metrics div,
.idesami-inbox-assignee {
  border-radius: 9px;
  padding: 12px;
  background: var(--idesami-soft);
}

.idesami-inbox-metrics strong,
.idesami-inbox-assignee strong {
  display: block;
  margin-top: 5px;
  color: var(--idesami-ink);
  font-size: 0.96rem;
  line-height: 1.25;
}

.idesami-inbox-metrics div:nth-child(2) {
  background: var(--idesami-warning-soft);
}

.idesami-inbox-assignee {
  min-width: 0;
}

.idesami-inbox-response {
  align-self: start;
}

.idesami-inbox-response summary {
  list-style: none;
}

.idesami-inbox-response summary::-webkit-details-marker {
  display: none;
}

.idesami-empty-state {
  border: 1px dashed var(--idesami-line);
  border-radius: 10px;
  padding: 24px;
  background: #fff;
  color: var(--idesami-muted);
  font-weight: 800;
  text-align: center;
}

.idesami-time-grid {
  display: grid;
  grid-template-columns: repeat(auto-fit, minmax(250px, 1fr));
  gap: 16px;
}

.idesami-time-card {
  border: 1px solid var(--idesami-line);
  border-top: 5px solid var(--idesami-accent);
  border-radius: 10px;
  padding: 18px;
  background: #fff;
  box-shadow: 0 14px 34px rgba(48, 48, 48, 0.08);
}

.idesami-time-card-head {
  display: grid;
  gap: 5px;
}

.idesami-time-card-head strong {
  color: var(--idesami-ink);
  font-size: 1.16rem;
}

.idesami-time-card-count {
  display: inline-flex;
  width: fit-content;
  margin: 12px 0;
  border-radius: 999px;
  padding: 5px 10px;
  background: var(--idesami-soft-strong);
  color: var(--idesami-primary-dark);
  font-weight: 850;
}

.idesami-time-card dl {
  display: grid;
  grid-template-columns: 1fr auto;
  gap: 8px 12px;
  margin: 0;
}

.idesami-time-card dt {
  color: var(--idesami-muted);
  font-weight: 750;
}

.idesami-time-card dd {
  margin: 0;
  color: var(--idesami-ink);
  font-weight: 850;
}

.idesami-patient-requests {
  display: grid;
  gap: 22px;
}

.idesami-patient-summary {
  display: grid;
  grid-template-columns: repeat(auto-fit, minmax(160px, 1fr));
  gap: 12px;
}

.idesami-patient-summary div {
  border: 1px solid var(--idesami-line);
  border-radius: 10px;
  padding: 16px;
  background: #fff;
  box-shadow: 0 12px 28px rgba(48, 48, 48, 0.07);
}

.idesami-patient-summary span,
.idesami-patient-request-main span,
.idesami-patient-request-meta span {
  display: block;
  color: var(--idesami-muted);
  font-size: 0.76rem;
  font-weight: 850;
  text-transform: uppercase;
}

.idesami-patient-summary strong {
  display: block;
  margin-top: 6px;
  color: var(--idesami-ink);
  font-size: 1.08rem;
}

.idesami-patient-section {
  display: grid;
  gap: 12px;
}

.idesami-patient-section > header {
  display: flex;
  align-items: center;
  justify-content: space-between;
  gap: 12px;
}

.idesami-patient-section h3 {
  margin: 0;
  color: var(--idesami-ink);
  font-size: 1.2rem;
}

.idesami-patient-section > header span {
  display: inline-flex;
  align-items: center;
  justify-content: center;
  min-width: 34px;
  min-height: 34px;
  border-radius: 999px;
  background: var(--idesami-primary);
  color: #fff;
  font-weight: 850;
}

.idesami-patient-request-list {
  display: grid;
  gap: 12px;
}

.idesami-patient-request-card {
  display: grid;
  grid-template-columns: minmax(220px, 1.4fr) auto minmax(220px, 1fr);
  gap: 14px;
  align-items: center;
  border: 1px solid var(--idesami-line);
  border-left: 5px solid var(--idesami-primary);
  border-radius: 10px;
  padding: 16px;
  background: #fff;
  box-shadow: 0 12px 28px rgba(48, 48, 48, 0.07);
}

.idesami-patient-request-main h4 {
  margin: 5px 0;
  color: var(--idesami-ink);
  font-size: 1.02rem;
}

.idesami-patient-request-main p {
  margin: 0;
  color: var(--idesami-muted);
  font-weight: 700;
}

.idesami-patient-request-state {
  justify-self: start;
  border-radius: 999px;
  padding: 7px 12px;
  background: var(--idesami-action-soft);
  color: var(--idesami-action-dark);
  font-weight: 850;
}

.idesami-patient-request-meta {
  display: grid;
  grid-template-columns: repeat(2, minmax(0, 1fr));
  gap: 10px;
}

.idesami-patient-request-meta div {
  border-radius: 9px;
  padding: 10px;
  background: var(--idesami-soft);
}

.idesami-patient-request-meta strong {
  display: block;
  margin-top: 5px;
  color: var(--idesami-ink);
  font-size: 0.95rem;
}

.idesami-patient-response {
  grid-column: 1 / -1;
}

.idesami-patient-response summary {
  width: fit-content;
  border-radius: 999px;
  padding: 6px 11px;
  background: var(--idesami-warning-soft);
  color: var(--idesami-ink);
  cursor: pointer;
  font-weight: 850;
}

.idesami-patient-response div {
  margin-top: 10px;
  border-left: 3px solid var(--idesami-accent);
  padding-left: 12px;
}

@media (max-width: 720px) {
  .idesami-ticket-form {
    max-width: none;
  }

  .idesami-ticket-item header {
    display: grid;
  }

  .idesami-ticket-result dl,
  .idesami-ticket-item dl {
    grid-template-columns: 1fr;
  }

  .idesami-inbox-card {
    grid-template-columns: 1fr;
  }

  .idesami-inbox-metrics {
    grid-template-columns: repeat(2, minmax(0, 1fr));
  }

  .idesami-patient-request-card {
    grid-template-columns: 1fr;
  }

  .idesami-patient-request-meta {
    grid-template-columns: 1fr;
  }
}